Refund policy

Returns & Refunds Policy
At Red Light Rising, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied with your purchase.

Return Timeframes

- Blue Blockers: You have 30 days from the date of delivery to evaluate the benefits of the Blue Blockers. If you are not satisfied within this period, you are eligible for a return.
- PainGo Pad: The PainGo Pad comes with a 30-day satisfaction period from the date of delivery.
- Target Lights & Panels: For Target Lights and Panels, we offer an extended evaluation period of 60 days from the date of delivery.

Condition of Returned Items

To be eligible for a return, items must be sent back in their original condition, with all packaging intact. "Original condition" means the product is free from damage, alterations, or signs of use, and is accompanied by all its accessories and documentation.

Faulty Items

If you receive a faulty item due to a manufacturing defect, or if we have sent you the wrong item, Red Light Rising will cover all costs associated with returning or replacing the product.

Return Process

To initiate a return, please contact us at Info@redlightrising.co.uk. If you do not receive a response within 24 hours, please send us a message on WhatsApp at +447479361252 for immediate assistance. We will guide you through the return process.

Return Shipping

For all returns, except in the case of faulty or incorrect items, the customer is responsible for the return shipping costs. We recommend that you take photos or videos of the item before returning it to ensure protection against damage in transit.

Refund Processing

Once we receive your returned item and confirm that it meets our return conditions, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days.

We may require you to send us your bank details or Paypal, as for privacy reasons we do not actually store your payment details.

We value your business and will strive to ensure that the return and refund process is as smooth and hassle-free as possible. Thank you for choosing Red Light Rising.