Please feel free to submit any questions through our Contact Us page, and we will endevour to get back to you asap. You may even find your question ends up in our FAQ section as well!
Where are your user-guides located?
Please check out the below link:
Do you ship globally and are there any customs/taxes?
Yes, at Red Light Rising we ship globally. If you spend over £100, you automatically get free shipping as well, so please don't worry about large delivery costs. We try to keep things simple for you.
Please note there may be import taxes or customs duties depending on the country you are in. We try to keep these at a minimum, but if you have any questions it is best to ask us, or review your countries loal taxes. Usually the customs costs is £15-30. In most cases, we will cover these for you, so please let us know if you do incurr any taxes and we will pay them directly.
How long can I expect to wait to receive my order?
We are new start-up operating in a lean environment. In order to keep costs low so that we can offer you this technology at reasonable costs, we are currently manufacturing our units to order. Therefore you can be waiting 7-20 working days for your unit (depending where you are in the world, and our volume of current orders). We appreciate your patience, and believe us, we are just as excited as you about getting your light to you!
What currency are your products listed in?
All our products and costs are listed in GBP. Your credit card provider or Paypal will automatically convert your payment to the correct currency for you.
What is the intensity of your devices?
Each device will have the intensity quoted in the product description, at varying distances as well. This wil help you understand the energy (or Joules) you are receiving from the light over a certain duration of time. For example our Full Stack device is 100mW/cm2 @ 20cm from the device.
What is your returns policy?
We accept returns within 30 days from the receipt of you product. All employees and owners at Red Light Rising use our own branded devices and we LOVE them!
Should you chose to return your product, return postage will be the responsibility of the customer. Please send all returns to the address below, and please mark the package as "Returned Merchandise" including your name and order number somewhere inside:
Red Light Rising, James Strong, 1 Kingscote Road, London, W4 5LJ, UK.
You hold full responsibility for returning the product to us in a like new condition otherwise we will charge an additional fee depending on the level of damage.
Full refunds are processed within 5 business days from receipt of the returned light. We will credit your original payment method.
Please note we cannot be held liable for lost packages, we recommend using a trackable shipping method and taking the appropriate level of insurance cover.
Notes for International Customers
If any international package is not picked up or there is refusal to pay duties, the customer is responsible for:
- All shipping charges (including return fees)
Please take note that customs usually destroys unwanted deliveries/packages, which would result in no refund being availabe.
Do you have a blog with more information about Photobiomodulation, including Red Light?
Our blog is located here with lots of articles to introduce you to the technology, and amazing benefits and healing powers of Red Light Therapy. These include regenerative benefits for the skin, anti aging properties, and the ability to help you recover faster from workouts...and the list goes on!!
What power cable do your units come with?
Depending on the country you order from, we will include the appropriate cable and plug for that country. If you have a special request, please let us know so we can accomodate it in advance.
Why do some of the LEDs not emit any light from them?
This is a good question. The near infrared light spectrum is not visibile to the human eye, and therefore any LEDs that have a wavelength greater than around 750nm, you will not be able to see the light with your naked eye. Your body will still be feeling all the healing powers of the light wave lengths though!
Have your devices been measured for EMFs?
Yes, our Full Stack device has been measured for EMFs usings devices that were recommended by Dr Joseph Mercola - the ELF P45 - Pocket PF Meter and the Accousticom 2. Radio and Magnetic discharge were negligible/zero, but below you can see the electric fields generated at various distances:
- <5v/m @ 100cm
- <10v/m @ 50cm
- <40v/m @ 20cm
"After using my Full Stack every day, both my partner and I have noticed improvements in recovery, energy, sleep and skin health. The Full Stack has been a really great investment and has become a staple in my morning routine. I can't imaging not waking up to my morning sessions of stretches while enjoying the benefits of photobiomodulation - it's been an absolute game changer!!"
"I've been using Red Light Rising for just over a month now, and I see a clear difference in my facial skin tone and quality. Whereas I would normally break out at least once a week, I've had absolutely no skin issues to speak of, and my face does truly look younger (especially with fewer fine lines around my eyes). I've also noticed improved energy and recovery from my workouts so far too... I'm excited to see what happens in the future - I'm definitely a believer and will be using the light religiously!"
"Truly amazing work you have done. Full stack custom made. Been using bulbs before. But all body coverage is amazing. Shoulder and knee pain very reduced. And my energy is higher. Better sleep. Skin is loving it of course. Everyone should have some sort of Redlight therapy at home. I highly recommend you guys. Thank you so much again! Kind regards Camilla"
"When I first heard about red light therapy I was very skeptical and thought it was just another fad. Then I started seeing friends using the lights with results and heard people I look up to in the industry talk about the real time benefits so I decided to give it a go. I wanted to use the light to help with a skin irritation I was getting and as a general mood enhancer. After a few weeks I started to notice that damaged skin, cuts and bruises are healing quicker and it’s helped ease the irritation. I'm looking forward to using it in winter when there is less sun as I know I’ll see real results then. I'd recommend red light therapy to anyone looking to add another dimension to their healing game."
"I received my half stack on November 13 & started using it right away. Within 2 weeks of use, my massage therapist asked if I had started using a new skin care product as she already noticed the difference in the collagen on my face! I'm 43. My energy levels and sleep quality have improved tremendously. My strength has also improved within this short amount of time. I use the light twice a day for about 20 minutes each. Thank you, Red Light Rising!"
"Bought this for my eldest daughter for Christmas, she was thrilled and is using daily. Ordering was easy and I was kept informed of dispatch and delivery."
"I was after an entry level, affordable red light to test out (before getting a full panel) so I went for the Target Light, which is great so far. It feels like a good quality product and arrived as described. I keep it next to my bed and pop it on my face for 10 mins when I wake up or before bed. Looking forward to seeing the results after a few weeks of use. The most immediate thing I've noticed is that my eyebrow hairs are growing back! They were thinning."
"Joint experience for us. Husband has used it to relieve pain in his replacement knee joints to great effect. I have used it to help healing of scarred tissue on my face following a small procedure. Found to be very helpful and a calming experience at the same time."
"Not only os this portable device pure joy (I can travel with it anywhere!) but also Bryan and James are such caring, attentive people. We’re using it for thyroid and will be using it post surgery in the next few months. The effects of wellbeing are immediate so I can only imagine what they will be like with continued use over the next few months! Get yourself one of these, they also have the best prices and the owners have all my respect"
"I'm a runner and bought a Target Light to aid in muscle recovery. I run almost every day and using the light after every run on problem areas really seems to speed up the recovery process. Their customer service is top notch too, I highly recommend!"
"I use it for injury mitigation and fast recovery. I have only positive results and it serves me amazing. I hope it will remain so and I recommend it to anyone in need of special treatment on any part of their body! Super product!"
"VERY happy with my TARGET LIGHT!! Normally my Achilles hurt on the very first jump during beach volleyball, but last week it took about 75 mins until they began to ache... that was only after 3 1/2 days of twice a day treatment, 5-10 mins for each leg, plus the calf. I've also used the target light on my forehead for cognitive and emotional benefit, my neck and thyroid for better energy and hormones, and while I haven't taken baselines, I'm very mindful of my state and overall I'm feeling great and super productive. Finally, my resting heart rate has been between 45-50bpm which is lower than normal, and to me a VERY good sign I'm healthier and more rested than ever before. I'm sharing the target light with everyone I know, and use it with my Brain Room clients to help them during meditation, and focusing tasks. A++++"
"Delighted with my new red light. I went for the target light initially and my partner and I use it every morning during meditation for 10 minutes. My partner has noticed a significant improvement in her Rosacea and we’ve both noticed our energy levels are up. I also feel more alert. I see the red light as a way of increasing energy and improving my health at a cellular level. Anything I can do for my mitochondria is a plus!"