Please feel free to submit any questions through our Contact Us page, and we will endevour to get back to you asap. You may even find your question ends up in our FAQ section as well!
Where are your user-guides located?
Please check out the below link:
Do you ship globally and are there any customs/taxes?
Yes, at Red Light Rising we ship globally. If you spend over £100, you automatically get free shipping as well, so please don't worry about large delivery costs. We try to keep things simple for you.
Please note there may be import taxes or customs duties depending on the country you are in. We try to keep these at a minimum, but if you have any questions it is best to ask us, or review your countries loal taxes. Usually the customs costs is £15-30. In most cases, we will cover these for you, so please let us know if you do incurr any taxes and we will pay them directly.
How long can I expect to wait to receive my order?
We are new start-up operating in a lean environment. In order to keep costs low so that we can offer you this technology at reasonable costs, we are currently manufacturing our units to order. Therefore you can be waiting 7-20 working days for your unit (depending where you are in the world, and our volume of current orders). We appreciate your patience, and believe us, we are just as excited as you about getting your light to you!
What currency are your products listed in?
All our products and costs are listed in GBP. Your credit card provider or Paypal will automatically convert your payment to the correct currency for you.
What is the intensity of your devices?
Each device will have the intensity quoted in the product description, at varying distances as well. This wil help you understand the energy (or Joules) you are receiving from the light over a certain duration of time. For example our Full Stack device is 100mW/cm2 @ 20cm from the device.
What is your returns policy?
We accept returns within 30 days from the receipt of you product. All employees and owners at Red Light Rising use our own branded devices and we LOVE them!
Should you chose to return your product, return postage will be the responsibility of the customer. Please send all returns to the address below, and please mark the package as "Returned Merchandise" including your name and order number somewhere inside:
Red Light Rising, James Strong, 1 Kingscote Road, London, W4 5LJ, UK.
You hold full responsibility for returning the product to us in a like new condition otherwise we will charge an additional fee depending on the level of damage.
Full refunds are processed within 5 business days from receipt of the returned light. We will credit your original payment method.
Please note we cannot be held liable for lost packages, we recommend using a trackable shipping method and taking the appropriate level of insurance cover.
Notes for International Customers
If any international package is not picked up or there is refusal to pay duties, the customer is responsible for:
- All shipping charges (including return fees)
Please take note that customs usually destroys unwanted deliveries/packages, which would result in no refund being availabe.
Do you have a blog with more information about Photobiomodulation, including Red Light?
Our blog is located here with lots of articles to introduce you to the technology, and amazing benefits and healing powers of Red Light Therapy. These include regenerative benefits for the skin, anti aging properties, and the ability to help you recover faster from workouts...and the list goes on!!
What power cable do your units come with?
Depending on the country you order from, we will include the appropriate cable and plug for that country. If you have a special request, please let us know so we can accomodate it in advance.
Why do some of the LEDs not emit any light from them?
This is a good question. The near infrared light spectrum is not visibile to the human eye, and therefore any LEDs that have a wavelength greater than around 750nm, you will not be able to see the light with your naked eye. Your body will still be feeling all the healing powers of the light wave lengths though!
Have your devices been measured for EMFs?
Yes, our Full Stack device has been measured for EMFs usings devices that were recommended by Dr Joseph Mercola - the ELF P45 - Pocket PF Meter and the Accousticom 2. Radio and Magnetic discharge were negligible/zero, but below you can see the electric fields generated at various distances:
- <5v/m @ 100cm
- <10v/m @ 50cm
- <40v/m @ 20cm